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Coaching to Enhance Performance (CTEP®)

Coaching to Enhance Performance® is a proactive observation and coaching process designed to develop an engaged thinking workforce through a collaborative learning environment. The importance of observation and coaching processes cannot be overstated. In HRT’s experience, there have been many incidents prevented and lessons learned that came from an effective observation and coaching session.

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Coaching to Enhance Performance (CTEP®)

This is an observation process that is designed to develop an engaged, thinking workforce through a collaborative coaching and learning environment. This powerful process results in the positive transformation of employee morale, enhanced empowerment and ownership of individual performance. What you will see is immediate behavior changes in personal performance that aligns with expectations for high reliability (quality), enhanced production, as well as improved nuclear and personnel safety. CTEP® provides the solutions to any ineffectiveness related to engagement or coaching within an observation process. CTEP®’s power comes from practical training that follows classroom training and understanding of what transforms worker behavior (consistently a client favorite). Enhanced coaching is necessary for both in-house and supplemental craft.

  • Module One - Introduction
  • Module Two - Why Coach?
  • Module Three - Coaching vs Counseling
  • Module Four - Coaching Human Performance & Safety
  • Module Five - Shaping the Behaviors You Want in Your Organization
  • Module Six - Enhancing Your Observation Skills
  • Module Seven - Reinforcement & Interventions
  • Module Eight - The CTEP Observation & Feedback Process
  • Module Nine - Measuring Outcomes of Coaching
  • Module Ten - CTEP Summary 
  • Refresher
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Coaching to Enhance Performance® Objectives

Note: Optional enhanced objectives can be customized to any desired focus area or audience for our training courses.

The elements of effective observations
The keys to effective communication
Ways to shape an individual’s mindset and perception to positively influence behaviors
The power of Positive Reinforcement
The model for effective engagement used during the observation debriefing process
Various worker reactions that can result during the coaching process
The importance of reinforcing expected fundamental knowledge as well as proper Human Performance (HU) & Industrial Safety during coaching
How to provide coaching in the work environment through Coaching to Enhance Performance™ Training


Check out the Coaching to Enhance Performance® Book!

Rey is the best coach of leaders and workers that I know. His
intelligence and experience combined with his natural
curiosity and approach to humble inquiry make his work
impactful and long lasting. CTEP captures Rey at his best.
— Mike Blevins, Retired Chief Operating Officer, Electric
Utility Industry


Click here to keep reading the introduction...

Meet the Author

Rey Gonzalez
Rey Gonzalez
Chief Executive Officer

Rey Gonzalez is the founder and president of HOPE Consulting LLC and CEO of High Reliability Training, Inc. A power plant professional with more than four decades of diversified technical, organizational, and analytical problem-solving experience, Rey has spent most of his professional life working to improve safety, quality, and profitability through the enhancement of human performance. He offers a keen focus on improving leadership coaching, helping management and workers understand their roles in the use of human performance tools, as well as helping supervisors and managers understand the importance of organizational defenses and their role and responsibilities for shaping the behaviors desired in the organization for high reliability operations. He has been fully engaged in the study of human behavior and organizational effectiveness, specifically focusing on the impact that processes, programs, and management engagement have upon individual worker performance.

Rey created Coaching to Enhance Performance© a behavior-shaping collaborative approach to feedback after observation of work activities, and Trigger Training©, a first-of-its-kind training in human error reduction enhancing worker’s Stop Work Authority. He also offers executive-level mentoring to enhance leader behaviors around coaching that creates the desired culture within an organization.

Rey’s favorite presentations are:

  • Why Stop Work Authority is Not Enough
  • Coaching is an Engaging and Collaborative Session
  • Safety Leadership

Why Video - Based Training?

Real Workers in Real Situations Creates a Human Connection
Fully Managed Online Chat, Phone, & Email Support Provided During Day Shift Hours & Available at Other Times via Email
Verified Training Qualification & Understanding with Competency Exam
On Demand Training Flexibility for Employees to Train at Intervals
Automated Standalone & Refresher Training for Ongoing Training
Custom & Semi-Custom Training to Integrate Company Specific Materials